Digital now – The role of eKYC in customer acquisition

Consumers and businesses are moving their financial lives online, but digital onboarding is hampered by regulations. Compliance with money laundering legislation and security guidelines requires the contributions of many parts of a business. Ensuring that measures are effective and proportionate involves business owners, customer experience, as well as anti-financial crime teams in addition to the engineering and operational roles to deliver them. A collaborative approach to onboarding is required to fulfill and focus on the applicant throughout the complete customer lifecycle.