Customer Communications for Debt Collection and Recovery
Digital transformation helps organizations collecting debt manage increased account volumes with digital and scalable communications.
Overview
Self-service for most, a better experience for all with digital communication and AI
Augment live agents with intelligent, persistent, self-service and AI-induced communication capabilities to improve collection efficacy, agent productivity and engagement. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully – given convenient, discreet, self-service options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process.
Solutions
Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.
Digital Self-Serve for Payments
Self-service communication improves debt collection rates and the customer experience.
FICO Customer Communications
Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.
Resolve more debt with AI-infused digital communication
Boosting your right-party contact rate is just the beginning.