FICO UK Credit Market Report November 2021: Black Friday and Christmas Boost Spend to Over Two-Year High as Payments Start to Drop

Highlights

• Average spend per UK card grows £27 in November – the highest in over two years
• Percentage of payments to balance decreases for only the third time in 2021
• Cash usage continues to grow although still 49 percent below pre-pandemic levels

LONDON, 11 January 2022 - Global analytics software provider FICO today released its analysis of UK card trends for November 2021. With average spend and cash usage rising, the data was typical of previous festive seasons. However, a drop in the percentage of payments to balance made by cardholders during the month also suggests that lockdown savings may be diminishing.

With the Omicron variant impacting hospitality and retail sales in December, lenders will be looking at whether they need to reintroduce payment holidays as well as returning to the stricter lending policies that were implemented at the outset of the pandemic until the situation becomes clearer.

UK card average spend increases to a new over two-year high

The average spend on UK credit cards increased £27 to £730 in the month, £75 above pre-COVID-19 spend levels. Average sales in 2021 have increased 28 percent, compared to a 1.5 percent drop this time last year. The November increase was reflected in the latest figures from the Bank of England, which show £862 million spent on credit cards in November, the highest total since July 2020.

Percentage of payments to balance falls for the third time in 2021

Reversing the trend seen in October, the percentage of payments to balance decreased in November. This was the third monthly decrease in 2021, although average spend is still 21 percent higher than November 2020 and 28 percent higher than two years ago. Accounts opened less than a year have seen a steady drop in the percentage paying the full balance over the last six months, indicating that fewer consumers can afford to pay off their full balance.

Increased late payments suggest debt is creeping up

Average balances on accounts missing two and three payments increased in November. Accounts opened less than 5 years were the main driver and the newer account holders — opened less than a year — reached over a two-year high for one, two, three and four or more missed payments.

The size of the debt is also creeping up. Average balances on card users missing two or more payments remain above COVID-19 levels. Average balances on cards with two missed payments are £151 higher than November 2019 (6.5 percent higher). Those missing three or four+ payments are 16 percent or £392 higher and 14 percent or £376 higher, respectively.

Cash usage growth continues despite rise in contactless limit

November saw further growth in the percentage of consumers using cash, up 4.3 percent month on month, and cash usage is 13 percent above a year ago. However, it is still 49 percent below November 2019 figures.

Looking ahead

FICO’s December data will show whether the Omicron variant dented consumer spending, as well as any impact on repayments caused by the first rise in interest rates for three years.

Considering the ongoing uncertain times, the priority for lenders will remain in early identification of financial issues and offering the most appropriate treatment to their customers. There will be hope that the extra savings will remain a lifeline for some, and that customer caution will help keep the volume of cardholders missing payments as low as possible.   

These card performance figures are part of the data shared with subscribers of the FICO® Benchmark Reporting Service. The data sample comes from client reports generated by the FICO® TRIAD® Customer Manager solution in use by some 80 percent of UK card issuers.

About FICO

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 120 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time.

Learn more at https://www.fico.com

FICO and TRIAD are registered trademarks of Fair Isaac Corporation in the U.S. and other countries.

For further comment on the FICO UK Credit Card activity contact:
FICO UK PR Team
Wendy Harrison/Parm Heer/Matthew Enderby
ficoteam@harrisonsadler.com
0208 977 9132