FICO® Customer Communication Services for Fraud

Overview

Digital communication for fraud resolution

Protect your customers as you build trust through low-friction, self-service fraud resolution. Combine intelligence with flexibility, managing customer dialogues in the way that best suits your operations and their channel preferences. Use an embedded rules engine to execute communication strategies based on risk scores with adjustments for client exclusions, channel windows, and customer permissions.

The control to manage customer communications and customer experience is superior to other platforms.

- Head of Credit Operations, Leading International Bank

Enabling Technologies

With a rich feature set of advanced tools, FICO empowers business users to make faster, smarter, customer-focused decisions.

Business Rules

Embedded rules engine assures proper account segmentation, appropriate communication strategies, and compliance for channel windows and customer contact.

Optimization

Integrate data models and segmentation in a mathematical process to better evaluate risk associated with different treatment strategies, enhancing decisions within specific business environments.

Cloud

FICO® Customer Communication Services for Fraud runs PCI-compliant cloud deployments with disaster recovery and business continuity baked in.

AI, ML and Advanced Analytics

Data-driven model strategies and optimization uncover trends and insights leading to greater response and action.

Use omnichannel communications to contact your customers faster

50

%

Increase in response rates with text alerts

35

%

Decrease in overall losses

80

%

Self-service responses within five minutes

Technical Details

FICO solutions are built on the most advanced analytic science, leveraging decades of pioneering innovation and real-world expertise.

Enforce regulatory rules specific to use case, account characteristics, geography, legal jurisdiction, and more.

Support communication in multiple languages and any number of lines of business.

Ready-made integration to FICO® Falcon® Fraud Platform and FICO® Falcon® X, ACI PRM and SAS Raptor, and easy integration with other fraud detection systems.

Provides phone numbers or short codes for outbound fraud checks.

FICO supports the new US industry standard Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information Using toKENs (STIR/SHAKEN) standards.

Prebuilt solution deployable for immediate notification of mass data compromise.