Enterprise Communication

Overview

Interact through high-scale, low-cost digital communications

Today’s consumers look for convenience and personalized treatment throughout their customer journey. Everything matters, starting with onboarding, to changing a service level, experiencing a fraud attempt, or falling behind on payment. Meeting customer expectations at scale — with enterprise-wide respect for contact preferences — is step one in the digital transformation.

Capabilities

FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

Timed for Success

Schedule intelligent digital communications when data shows your chance of success is highest, unrestricted by workforce shift capabilities.

Full Omnichannel

Orchestrate communication strategies with different channel mixes, follow consumers if they switch channels, and measure results across channels.

Any Use Case

Manage anything from past-due reminders to multi-step strategies driven by predictive models, machine learning, and mathematical optimization.

Better Resource Allocation

Shift agents to more complex cases and questions requiring a human touch. Use intelligent digital communication for everything else.

Better contact rates. Better strategies. Better customer relationships. Period.

Senior Director, Collections

Major North American Credit Union

Authentic and Productive Engagement

80

%

Increase in right- party contacts

50

%

Decrease in fraud loss per case

75

%

Decrease in cost to win back lapsed customers

Technical Details

FICO solutions are built on the most advanced analytic science, leveraging decades of pioneering innovation and real-world expertise.

Best-in-class solutions let you include a link or button in texts, emails, and in-app communications for automatically connecting to a human agent or requesting a call-back.

Be sure you can reconfigure solution elements without IT and make digital communications smarter with additional data and analytic inputs, including machine learning.

Solutions should incorporate secure-the-channel capabilities and be certified under PCI DSS, PCI PSS, SOC 2, and ISO 27001.

Choose solutions with configurable compliance frameworks, embedded rules engines that automatically enforce applicable regulations, and support for GDPR, CCPA, and other legislative requirements.

Best-in-class solutions integrate easily with host systems and may include prebuilt connectors. Choose cloud deployment with transaction-based pricing.

Get a head start with solutions that include preconfigured, modifiable rules, workflows, templates, and scripts. Depending on where you’re at, think one to six months.