Enterprise-level Digital Customer Communications

Today’s customers expect safe, fluid, convenient, anytime, and any way interactions. They expect digitally transformed organizations, with digital onboarding, mobile notifications, self-service options, virtual agents, and auto-resolution. And they expect more than multi-channel communication. They expect omnichannel communication. While many customer communication solutions specialize simply in origination, collections, fraud, or customer management communication, FICO® combines it all. The FICO Platform Communication Capability is a dynamic communication tool that offers the ability to digitally engage with customers throughout the lifecycle — from marketing and origination to fraud, collections, and customer management. Never again will you be piecing together communications data from different systems to analyze strategies and compare results. Because it’s a FICO Platform Capability, organizations can optimize communication strategies to ensure your touchpoints adhere to customer preferences, apply machine learning analytics for more personalized experiences, and execute rules into decision making for a more consistent and satisfying experience. Please join us to get a preview of what FICO can offer.