Fraud in the Pandemic — Rising to the Challenges Without Negatively Impacting Customer Experience

The COVID years were challenging for banks in Brazil, while consumers were forced online for retail and banking, fraud attacks increased by up to 80%. For Banco Itaú, this meant a new approach was needed — one where fraud detection improved, and case resolution was enhanced so better fraud protection didn’t come at the expense of customer experience. Learn how Banco Itaú embraced a cloud-first strategy for customer-centric decisioning and fraud prevention and combined that with the power of FICO® Customer Communications Services to deliver reduced fraud losses alongside high-quality and frictionless case resolution.