The Five Secrets to Successful Omni-Channel Collections in Auto Finance

Collections and Recovery professionals are under tremendous pressure to reduce customer friction and better manage delinquencies. Collectors face many challenges, including collecting more, identifying customers’ preferred channels, reducing roll rates, complying with regulations, and doing so with a smaller budget. Today’s consumers expect more self-service communication when and how it’s convenient for them. Omnichannel helps deliver email, voice, text, and mobile app notifications that are smart, scalable, combining automation with analytics to improve the customer experience. How do you turn customers into satisfied and loyal customers?