Identity Proofing
Trusted identity validation and verification that supports excellent customer experience.
Overview
Identity proofing — trust is the foundation of good customer relationships
Criminals want to use stolen or fake identities to open accounts, but customers expect the applications process to be fast and easy. Digital identity proofing helps you to validate identity documents and verify that they belong to the person making the application. Protect your organization and offer customers a superior online or in-app experience to build trusted relationships from day one.
Identity Proofing Strategies for Excellent Customer Service
Financial institutions must balance fraud prevention and regulatory compliance with customer experience. So, what happens if they get this balance wrong as they are onboarding new customers? FICO commissioned independent studies with both financial institutions and their customers — could their answers help inform your identity proofing strategies?
64
%
Percentage of banks that force customers opening accounts digitally to use separate channels to prove their identity
25
%
Percentage of people that would give up on opening an account or go to a competitor if asked to act in another channel
69
%
Percentage of Americans who expect to be able to prove their identity using digital channels when opening an account
44
%
Percentage of banks that say prevented sales due to validating identity is a top pain point
Case Study
A Southeast Asian Bank
An international bank uses AI-based biometrics to bring seamless and secure digital platforms to Southeast Asia
Read more
From the FICO Blog
Read our expert's opinions about identity proofing.
How can we help?
Would you like to talk to an expert about how you can balance the sometimes-conflicting demands of increasing customer acquisition, preventing fraud and meeting your regulatory compliance obligations?